fbpx

Refund Policy

Effective Date: 16.06.2023

Thank you for choosing Our Wellness Life. This Refund Policy outlines our guidelines and procedures for requesting refunds for services provided through our website (“www.ourwellnesslife.com”). Please review this policy carefully before making a purchase. By using our services and making a payment, you acknowledge and agree to the terms described below.

Eligibility for Refunds

1.1. Assessments and Services: Refunds may be available for certain assessments and services provided through our Website, subject to the terms and conditions outlined in this policy.

1.2. Genetic Testing: Due to the personalized and consumable nature of genetic testing, refunds are generally not available once the testing kit has been shipped or the testing process has commenced. However, if you encounter any issues or have concerns regarding your genetic testing service, please contact our customer support for further assistance.

Refund Request Process

2.1. Timeframe: Refund requests must be submitted within [number of days] days from the date of purchase or receipt of services, as applicable.

2.2. Contact Customer Support: To initiate a refund request, please contact our customer support team at [email protected]. Provide your order details and a detailed explanation of the reason for the refund request.

2.3. Evaluation: Each refund request will be individually evaluated. We reserve the right to assess the validity of the request based on the specific circumstances and our policies.

Refund Approval and Process

3.1. Approval: If your refund request is approved, we will notify you via email and initiate the refund process.

3.2. Method of Refund: Refunds will be processed using the original payment method used for the purchase. Please note that it may take some time for the refunded amount to be reflected in your account, depending on your financial institution.

3.3. Deductions and Fees: In some cases, refund amounts may be subject to deductions for any applicable transaction fees, shipping costs, or non-refundable services already provided.

Non-Refundable Items and Services

4.1. Membership Fees: Membership fees or subscription charges are generally non-refundable, except where otherwise specified in the membership agreement or as required by applicable laws.

4.2. Digital Products: Once digital products, such as downloadable reports or guides, have been accessed or downloaded, they are typically non-refundable.

4.3. Services Already Provided: Services that have been fully or partially provided and delivered to the customer may not be eligible for a refund unless otherwise specified in our service agreement or required by law.

Changes to the Refund Policy

We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on the Website.

Contact Us

If you have any questions or concerns regarding our Refund Policy, please contact our customer support team at [email protected].

By using our services and making a payment, you acknowledge that you have read, understood, and agreed to this Refund Policy.